MLAIRooms is committed to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains your rights and how to contact us if you have questions about how we use your information.
In this privacy notice, references to “MLAI”, “MLAIRooms”, "we" or "us" or “our” are to Oravel Stays Singapore Pte. Limited (a company incorporated under the laws of Singapore) and its parent company and its subsidiaries (the “MLAI Group”).
This notice applies to anyone who interacts with us in relation to our products and services (“you”, “your”), via any channel (e.g. app, website, email, phone, walk-ins to MLAI-branded accommodations, booking an MLAI-branded accommodation via a third party travel agency, etc.). We may give you additional privacy notices if required for specific interactions.
If you book a stay through us at one of our partners’ guest houses, hotels and other lodgings (i.e. you stay at a property that is not MLAI-branded), that partner will use your personal data as shown in their privacy notice.
We obtain personal information from you and from travel agents and others who book accommodation for you.
Where you provide us with information about other individuals (e.g. the names of others who you will stay at the accommodation you book), you must ensure that they have seen a copy of this privacy policy and are comfortable with you doing this.
We process two categories of personal information about you and/or, where applicable, others whom you have booked accommodation for, namely:
For further information on these categories of information, please expand this section
We process your personal information for the purposes set out in this notice, based on the legal grounds set out under the Read More text. Different legal grounds apply depending on what category of personal information we process. Standard personal information is normally processed by us on the basis that it is necessary for the performance of a contract, our or a third parties’ legitimate interests or law. Further information about this and special category processing grounds is set out below..
We process your personal information for a number of legitimate interests, including providing you with services, administering our relationship with you, for marketing and service/product improvement purposes and in order to exercise our rights or handle claims. More detailed information about our legitimate interests is set out below.
We use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting.
We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling.
If you wish to unsubscribe from emails sent by us, you can do so at any time by clicking on the "unsubscribe" link that appears in all emails and by adjusting the settings on your device to turn off notifications from our app. Otherwise, you can always contact us at dataprotection@MLAIrooms.com to update your contact preferences. You may also object to profiling relating to direct marketing by contacting us at dataprotection@MLAIrooms.com.
Third parties provide us with audience measurement and analytics services that analyse your online interactions (both with the MLAI and other websites), serve you with tailored marketing and report on the performance of that marketing. We also use Google Place API to make suggestions based on your location or search strings.
We share your information within the MLAI Group and with others who help us provide services to you (e.g. your accommodation provider). We also share your information in accordance with the law. For more information on who we share your information with, please expand this section.
We share your information for the purposes set out in this privacy policy, with the following categories of recipients:
Where we share your personal information, appropriate protections will be in place to protect your personal information as required by data protection laws. Sometimes, we may share information in an aggregated, pseudonymised and/or anonymised form which cannot reasonably be used to identify an individual.
MLAI uses global information systems. As a result, MLAI transfers your personal information to a country outside of your country, including to India and Singapore, for the purposes set out in this policy. Not all countries outside of EEA have data protection laws that are similar to those in the EEA and they may not be regarded by the European Commission as providing an adequate level of data protection.
MLAI takes steps to ensure that when your personal information is transferred internationally, it is subject to appropriate safeguards in accordance with data protection laws. Often, these safeguards include contractual safeguards. More information about these safeguards (including copies, where relevant) can be obtained by contacting [dataprotection@MLAIrooms.com]
We retain your personal information in accordance with MLAI’s records retention policies. However, there may be circumstances that mean we must retain your personal information for longer (e.g. if you make a claim in relation to a booking)..
Data protection laws in the EEA and some other countries provide individuals with rights in relation to the information that MLAI holds about them on some computer and paper records. These include rights to access, correct, delete, restrict the use of, object to the use of, port to another person, and withdraw consent to the use of, your information. Exceptions may apply to these rights..