You must be at least eighteen (18) years of age or above and capable of entering, performing and adhering to these terms. While individuals under the age of 18 may utilize/browse the MLAI Platform, they shall do so only with the involvement, guidance and supervision of their parents and / or legal guardians, under such parent /legal guardian’s registered account. MLAI reserves the right to terminate User’s access and refuse to provide User with access to the MLAI Platform if MLAI discovers that User is under the age of 18 years.

MLAI is primarily responsible for providing a comfortable room stay and for ensuring the acceptability of the services as promised by MLAI to its customers. MLAI has right to direct the Hotel owners to provide the room stay services to MLAI’s customers.

1. MLAI understands the NEW age Customers requirements and accordingly offers wide variety of hotels at its platform to service its Customer.

2. MLAI markets the room stays, providing its Customers with the room booking voucher that entitles them to avail Hotel stay service in our MLAI branded rooms provided by our Channel partners as per terms agreed with MLAI.

3. In case Customers are not able to select the properties from our website, you can call our customer support desk and our team will help you find a suitable accommodation within your preferred budget and amenities

4. If any check-in is denied for a confirmed booking, MLAI shall ensure that User is provided with an alternate accommodation of comparable standards. In an event, where the alternate accommodation could not be provided, MLAI shall arrange for the refund of any pre booking amount collected from the User.

5. MLAI also promises its Users of a comfortable room stay experiences at all its MLAI branded rooms with following amenities:

a. AC rooms with Television

b. Wi-Fi

c. Spotless linen

d. Hygienic and sanitised washrooms

e. Housekeeping Facilities on daily basis for your comfort f. 247 manned front desk to help you with all your queries

6. You can reach out to us by:

a. Writing to us on the MLAI support page

b. Calling us on our 24X7 guest support helpline

Our guest support team will ensure the best and resolve your concern.

7. MLAI stays involved with the Users right from the time when booking is made through MLAI platform and throughout the hotel stays, ensuring that the User gets a comfortable room stay experience.

Users availing Services and MLAI Products via the MLAI Platform (hereinafter referred to as “Customers”) shall be governed by the following terms and conditions:

A. Reservation or booking of services

The process of booking Services from this MLAI Platform may require you to disclose your personal and confidential information. To prevent any possibility of unauthorized access to your confidential information such as name, address etc., you shall not use/access this site from unsecure computers, unsecure communication links, unsecure mobile phones or locations such as Internet-Cafe(s), Cyber-Cafe(s) and other commercially available internet enabled computers or computer services. The User agrees, acknowledges and confirms that before placing any order on the MLAI Platform, the User shall check the Service description and price carefully and by placing an order for a Service you agree to be bound by these terms including the Services’ description. You shall only place the order after fully satisfying yourself with the price, description, look as has been displayed on MLAI Platform. That relying on declarations, confirmations, information and obligations made/undertaken by the User in accordance with the terms, and believing the same to be true and acting on the faith thereof, MLAI has agreed to provide the Services to the User as per the terms mentioned herein. In particular, the User does hereby agree, promise, declare, confirm, covenant, undertake and represent & warrant to MLAI:

a. the User is not under any legal or other deficiency which prevents/may prevent the User from: (i) entering into a valid contract under the applicable laws; and (ii) making valid payment to MLAI for Services ordered by the User.

b. In the event of detecting any suspicious activity from User’s account, MLAI reserves the right to cancel all pending and future orders owing to any such incident without any liability to the User.

c. In a credit card transaction; you must use your own credit card for which User has full right & authority to validly use such credit card for making payment to MLAI. MLAI shall not be liable for any credit card fraud. The liability to use a card fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on User.

d. While using the MLAI Platform User shall at all times strictly comply with the payment procedure and the terms mentioned herein in their entirety.

e. Your use of the Services shall be deemed that you are fully satisfied with the description, look and design of the accommodation and usage fee of the accommodation as has been displayed on MLAI's Platform.

The User agrees and acknowledges that in the MLAI Platform all Services are offered only at the sole discretion of MLAI.

B. Payment & Usage Fee You hereby agree and understand that you will have to pay the usage fee as mentioned on the MLAI Platform for the concerned Services via the payment mode provided on the MLAI Platform post which User’s requested reservation will be confirmed. Once the reservation has been confirmed, MLAI will debit the usage fee from the payment mode selected by the User. The User agrees and acknowledges that the payment procedure may call for and require additional verification of or information from the User and the User undertakes to provide complete, correct and proper information.

MLAI uses third party payment providers to receive payments from User. MLAI is not responsible for delays or erroneous transaction execution or cancellation of reservation due to payment issues. MLAI takes utmost care to work with third party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers.

User making payments for Services provided via the MLAI Platform, would be making payments to the entities mentioned as per the link mentioned in the tab named Payment for Services.

C. Responsibility You are requested to kindly take due care of all their personal valuables and belongings. MLAI and its employees shall NOT be responsible for any loss, theft or damage to the Guests' personal valuables and belongings.

You are requested to kindly take due care of all their personal valuables and belongings. MLAI and its employees shall NOT be responsible for any loss, theft or damage to the Guests' personal valuables and belongings.

User / Guest verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any Guest’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to
(i) ask Guests to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Guests,
(ii) screen Guests against third party databases or other sources and request reports from service providers, and
(iii) where we have sufficient information to identify a Guest, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if available).

As a pre-condition of use of the MLAI Platform, User warrants to MLAI that User shall not use this MLAI Platform for any purpose that is unlawful, unauthorized, or inconsistent with these terms, and the User agrees that this license to use MLAI Platform will terminate immediately upon User's violation of this warranty. MLAI reserves the right, at its sole discretion, to block/terminate User's access to this MLAI Platform and its content at any time, with or without notice. The User agrees, acknowledges, confirms and undertakes that the registration data, information/data provided or uploaded onto the MLAI Platform by the User:.

a. shall not be false, inaccurate, misleading or incomplete;

b. shall not be fraudulent or involve the use of counterfeit or stolen credit cards;

c. shall not infringe any third party's intellectual property, trade secret or other proprietary rights or rights of publicity or privacy

shall not be defamatory, libelous, unlawfully threatening or unlawfully harassing;

e. shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines or executable files that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information of any person whatsoever; or f. shall not create liability for MLAI or cause MLAI to lose (in whole or in part) the services of MLAI’s ISPs or other service providers/suppliers. If the User contravenes the foregoing or MLAI has reasonable grounds to suspect that the User has contravened the foregoing, MLAI has the right to indefinitely deny or terminate User's access to the MLAI Platform and to refuse to honor the User's request(s).

The Users are prohibited from engaging in the following activities:

a. Systematically retrieve data or other content from the MLAI Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us

b. Make any unauthorized use of the MLAI Platform, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.

c. Circumvent, disable, or otherwise interfere with security- related features of the MLAI Platform, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the MLAI Platform and/or the Content contained therein.

d. Engage in unauthorized framing of or linking to the MLAI Platform.

e. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

f. Make improper use of our support services or submit false reports of abuse or misconduct.

g. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools. h. Interfere with, disrupt, or create an undue burden on the MLAI Platform or the networks or services connected to the MLAI Platform.

i. Attempt to impersonate another user or person or use the username of another user

j. Sell or otherwise transfer your profile

k. Use any information obtained from the MLAI Platform in order to harass, abuse, or harm another person.

l. Use the MLAI Platform as part of any effort to compete with us or otherwise use the MLAI Platform and/or the Content for any revenue-generating endeavor or commercial enterprise.

m. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the MLAI Platform.

n. Attempt to bypass any measures of the MLAI Platform designed to prevent or restrict access to the MLAI Platform, or any portion of the MLAI Platform.

o.Use the MLAI Platform in a manner inconsistent with any applicable laws or regulations.

These Terms of Service ("Terms") constitute a legally binding agreement ("Agreement") between Channel Partner and MLAI governing MLAIs right on Channel partner room stays, access to and use of the MLAI website, including any subdomains thereof, and any other websites through which MLAI makes the MLAI Services available (collectively, "Site"), our mobile, tablet and other smart device applications, and application program interfaces (collectively, "Application") and all associated services viz. hospitality services, technical know-how in relation to operating and managing budget hotels, (collectively, "MLAI Services"). The Site, Application and MLAI Services together are hereinafter collectively referred to as the “MLAI Platform”. Your use of the Website, Application and/or agreement signed (either electronically or otherwise) is an acknowledgment that you have reviewed the Terms and Conditions listed at https://www.mlaiHotel.com/terms?MLAIcorporate= page and agree to comply with these Terms.

MLAI reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the MLAI Platform. We will also provide you with notice of the modifications by email when they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect but subject to lock in period. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the MLAI Platform will constitute acceptance of the revised Terms.

Channel Partner alone shall be responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to their Hotel / Premises. For example, some cities have laws that restrict their ability to host guests for short periods or provide certain hotel related services. In many cities, Channel Partner may have to register, get a permit or obtain a license before providing certain hotel related services including but not limited to preparing food, serving alcohol for sale, guiding tours or operating a vehicle. Channel Partner shall be alone responsible for identifying and obtaining any required licenses, permits, or registrations for any services they offer. Channel Partner understands that certain types of services may be prohibited altogether and penalties may include fines or other enforcement.

In an event, if MLAI is made liable to pay taxes, fee, duty, levy, charges, etc. on behalf of the Channel Partner for the Hotel / Premises under any law for the time being in force, MLAI will deduct the applicable taxes under such law and remit the balance during monthly settlement process.

MLAI has through the investment of considerable time and money developed a unique and distinctive system of creating a network of high-quality budget accommodation and marketing such network hotels to its customers in a large scale under the mark “MLAI” and other associated logos, designs and brands (“Marks”). The system includes proprietary and distinctive techniques, technology, training methods, operating methods, designs and decor, uniform apparel, color schemes, furnishings, marketing materials, promotional strategies, and customer service requirements (“Know-How”), all of which may be modified from time to time by MLAI, and which are directed towards marketing the network Channel Partner in a manner that will enhance the goodwill associated therewith.

MLAI identifies high quality budget hotels or helps existing hotels to implement systems to enable them to transform into high quality budget accommodation. Upon being satisfied that a hotel meets the standards prescribed by MLAI, MLAI markets and promotes the hotel as “MLAI”.

The Channel Partner agrees that it enjoys promotional advantage on being associated with the brand name “MLAI” and in this regard MLAI authorizes the Channel Partner to use the Marks. The Channel Partner undertakes not to do anything to prejudice or damage the goodwill in the Marks or the reputation of MLAI. If the Channel Partner becomes aware of any infringement of the Marks by any other party trading with Marks similar or identical to the Marks, the Channel Partner shall immediately notify the MLAI thereof in writing. Any use of the Marks by the Channel Partner shall be deemed to be a use of the same by MLAI for the purpose of trademark protection and thus where required by MLAI, the Channel Partner shall join with or assist MLAI at MLAI’s cost and expense in making or to make application to become the registered user of the Marks.

The Channel Partner agrees in order to protect the MLAI’s intellectual property rights and maintain the common identity and reputation of the network, the Channel Partner must comply with quality specifications laid down by MLAI from time to time. Any breach by Channel Partner in respect thereof may cause irreparable harm and injury to MLAI and its intellectual property.

The Channel Partner shall use all reasonable endeavors to conceive and develop new and improved methods of carrying out the Business and improvements in operating procedure and other additions or modifications to the existing technology and Know-How of MLAI (hereinafter referred to as “Improvements”). The Channel Partner agrees to disclose fully any Improvements to MLAI and MLAI shall determine the feasibility and desirability of incorporating them into MLAI’s existing technology and Know-How. The Channel Partner shall transfer all rights in any such Improvement to MLAI without any additional consideration.

Channel Partner agrees and acknowledges that in order to improve visibility of a hotel on MLAI’s platform/consumer application and or any other websites, MLAI at its own expense shall have the right to click and upload pictures of the Channel Partner’s Hotel during the validity of this Agreement. It is understood and agreed by the Partner that the intellectual property rights for all such images shall rest solely with MLAI and MLAI in no way claims/guarantees with respect to the performance or saleability of the Hotel on account of the inclusion of the aforementioned pictures on MLAI’s platform/consumer application and or any other websites.

A. USE OF MLAI PLATFORM & INTELLECTUAL PROPERTY

MLAI grants to the Channel Partner during the period of this Agreement and subject to the terms and conditions hereof the permission to (i) utilize the Know-How and (ii) be listed on MLAI Platform, to market or promote bookings by associating with the Mark “MLAI”, to provide accommodation services to MLAI’s customers as per operating standards of MLAI.

The Channel Partner agrees that at all times during the term of this Agreement it will list 100% of its total room inventory on MLAI Platform and MLAI shall have right over such room inventory/stays to direct Channel partner to provide room stays to its customers.

The Channel Partner acknowledges that in order to facilitate the completion of MLAI’s obligations under this Agreement and other similar agreements, MLAI has the right to list the Channel Partner within its network as “MLAI” on the MLAI Platform. The Channel Partner shall provide its services to the customers as per the operating standards as prescribed by MLAI (whether attracted through MLAI Platform or otherwise). Once a booking has been confirmed to MLAI’s customer on MLAI Platform, the Channel Partner is under an obligation to honor such booking and provide accommodation services. In the event, the Channel Partner is unable to honor the booking to provide accommodation services for any unforeseeable circumstances, the Channel Partner shall provide alternate accommodation of comparable standards failing which a penalty of twice the booking amount / cost of alternate accommodation provided by MLAI – whichever is higher, will be charged.

MLAI may advise the Channel Partner in modifying the Premises to meet MLAI standards and agree on alterations or modification that may be required at the Premises through a mutually agreed “Transformation Audit Report The Channel Partner shall ensure that the Premises is maintained and run as per the standards set out in the Transformation Audit Report and/or the operating, brand and MLAI standards as may be published (online or otherwise) from time to time during the term of this Agreement. MLAI shall have the right to amend these standards unilaterally and shall keep the Channel Partner notified of any alterations and/or improvements in or to the operating, brand or MLAI standards.

The operating, brand and MLAI Standards which exist as on date have been provided to Channel Partner and the Channel Partner acknowledges that it has read and understood the same. The Channel Partner undertakes to make all such modifications/ alterations in the Premises as per the MLAI Standards at its own cost and expenses.

MLAI may assist the Channel Partner by providing the Know-How which shall at all times remain the property of MLAI and train the Channel Partner’s staff in the operation of the hotel as per the MLAI Standards. MLAI shall keep the Channel Partner notified of any alterations and/or improvements in or to the operating or brand standards. All operating costs, including the cost of employees, manpower, consumables, utilities rents, taxes etc. shall be the sole responsibility of the Channel Partner.

MLAI will provide the Channel Partner with digital tablet or any other device that may be necessary to manage all check-in and check-out from the Channel Partner and record the payment receipt. Such device is an integral part of MLAI’s booking and reservation management system. Channel Partner shall be solely responsible for safe and proper operation of such device. The Channel Partner shall ensure that the device is not used to make any fraudulent booking or any other illegal purpose that may compromise the records or the accounts of the Channel Partner or MLAI. The Channel Partner shall be liable to pay for the cost of replacement or repair of the device in case any damage is caused to the device. The Channel Partner shall assign the use and operation of the device to its authorized representatives and the Channel Partner shall remain responsible as principle to the act of its agents.

The Channel Partner acknowledges that it may be entitled to incentives or may be subject to disincentives based on its performance ranked and measured in accordance with the MLAI’s Property Partner Scoring Policy as may be communicated by MLAI from time to time. The Channel Partner agrees that the ranking and performance rating shall be as per the sole opinion of MLAI and the same shall not be subject to dispute by the Channel Partner. MLAI shall have the sole discretion to change the terms of the said policy from time to time.

For Palette Resorts properties, the hotel shall be transformed, branded and listed under the brand name “Palette Resorts” (or any other brand name as MLAI deems fit) on MLAI Platform.

Due to the nature of the Internet, MLAI cannot guarantee the continuous and uninterrupted availability and accessibility of the MLAI Platform. MLAI may restrict the availability of the MLAI Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the MLAI Platform. MLAI may improve, enhance and modify the MLAI Platform and introduce new MLAI Services from time to time.

B. GUEST CHECK IN AND CHECK OUT POLICY

MLAI follows a standard 23 hour Check-in Check-out policy – 12 PM Check-in and 11 AM Check-out. In case of early Check-in or late Check-out request by guest, Channel Partners shall provide the room based on availability.

MLAI does not discriminate and takes instances of violations with utmost seriousness, accordingly the Channel Partner shall ensure that no guest is denied check-in at its Hotel on the basis of gender, caste, religion, ethnicity, place of origin etc. failing which MLAI shall reserve the right to take appropriate action against the Channel Partner including but not limited to suspend and/or terminate its arrangement with the Channel Partner, claim reimbursement of the cost incurred in shifting or providing any other assistance to such guest. This without prejudice to MLAI’s rights under the agreement and law.

C. BREAKFAST

The Channel Partner agrees to abide with MLAI’s Breakfast Standard; where the Channel Partner fails to meet these requirements, such failure will be accounted for while scoring the hotel under MLAI’s Property Partner Scoring Policy.

The below requirement is applicable for both properties that have in-house kitchen as well as for those that procure breakfast from outside.

Timing

a) Breakfast service must start at 7:30 am or earlier.

b) Breakfast must be available till 10:30 am or later.

Service standards

a) Food should be served hot.

b) The dining area must be cleaned every morning before the breakfast service.

c) The service staff must be well groomed.

Food standards

a) Portioning- A minimum of 250gm or 300 calories to be served

b) At least one item on the daily menu for breakfast must change everyday

c) Menu can repeat after 7 days

d) In case breakfast buffet is served, the Channel Partner should serve the same to the guest

e) The Channel Partner must be willing to make alterations in the menu suggested by MLAI, if required; and

f) Main breakfast items must be accompanied with sides

D. Settlement

In relation to the amount charged to the customer for the room stay services, MLAI shall be entitled to recover/pay, as the case may be, from the Channel partner, as per the terms of the agreement. Any recovery made shall be exclusive of all taxes applicable on such transaction. MLAI also reserves its right to charge “Reservation Fee”, for the properties and on/or at the rate as may be deemed fit to the guests and Channel partners have no objection to such charges.

E. TITLE OF THE PROPERTY

Channel partner will maintain, at all times during the term of this contract, full ownership of the property and the business now or hereafter conducted therein or there from (or, if Channel partner’s right and interest in the Property is derived through a lease, concession or other agreement, the Channel partner shall keep and maintain such lease, concession or other agreement in full force and effect at all times throughout the term of the contract) free and clear of any lien, mortgage, charge or any other encumbrance.

Channel partner shall, at its own cost and expense, pay and discharge when due any property rents (including lease rents) and other rental payments, concession charges and any other charges payable in respect of the Property and undertake and prosecute all actions including appropriate actions, judicial or otherwise, required to assure quiet and peaceful possession and management of operations of the hotel during the term of the contract.

These Terms of Service ("Terms") constitute a legally binding agreement ("Agreement") between Channel Partner and MLAI governing MLAIs right on Channel partner room stays, access to and use of the MLAI website, including any subdomains thereof, and any other websites through which MLAI makes the MLAI Services available (collectively, "Site"), our mobile, tablet and other smart device applications, and application program interfaces (collectively, "Application") and all associated services viz. hospitality services, technical know-how in relation to operating and managing budget hotels, (collectively, "MLAI Services"). The Site, Application and MLAI Services together are hereinafter collectively referred to as the “MLAI Platform”. Your use of the Website, Application and/or agreement signed (either electronically or otherwise) is an acknowledgment that you have reviewed the Terms and Conditions listed at https://www.mlaiHotel.com/terms?MLAIcorporate= page and agree to comply with these Terms.

MLAI reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the MLAI Platform. We will also provide you with notice of the modifications by email when they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect but subject to lock in period. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the MLAI Platform will constitute acceptance of the revised Terms.

Channel Partner alone shall be responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to their Hotel / Premises. For example, some cities have laws that restrict their ability to host guests for short periods or provide certain hotel related services. In many cities, Channel Partner may have to register, get a permit or obtain a license before providing certain hotel related services including but not limited to preparing food, serving alcohol for sale, guiding tours or operating a vehicle. Channel Partner shall be alone responsible for identifying and obtaining any required licenses, permits, or registrations for any services they offer. Channel Partner understands that certain types of services may be prohibited altogether and penalties may include fines or other enforcement.

In an event, if MLAI is made liable to pay taxes, fee, duty, levy, charges, etc. on behalf of the Channel Partner for the Hotel / Premises under any law for the time being in force, MLAI will deduct the applicable taxes under such law and remit the balance during monthly settlement process.